01Distinguish the lock from the surrounding damage
A damaged cylinder, split frame and broken glazing are different parts of a repair. Say which are affected so the first discussion covers the actual condition of the entrance. GoldenKey’s service range includes boarding-up enquiries and door-frame reinforcement as well as locks. Ask what can be made secure during the initial work and what may require a further visit or separate trade.
02Plan the follow-up once the immediate problem is clear
If keys were taken or are unaccounted for, identify the other locks they operate. Discuss whether replacement is needed there as well. Keep any landlord or insurer instructions available and confirm who can approve the work. Optional upgrades can be considered after the urgent repair, with the purpose and price of each change explained rather than bundled into one unclear task.